We put service at the fore front of everything. Our service pledge outlines how we do this and ensures you that your work will be handled in the most professional and personal manner. We have published this service pledge to show you we are committed to our high standard of service, after all it’s what sets us apart from the rest. Yes that’s right we are the only Isle of Man law firm with a published service pledge, we are committed to providing you amazing service every time.
We pledge that we will:
We will always treat you politely, professionally, and with respect.
We will be transparent and totally honest in all our dealings with you. This includes in relation to our fees which we will discuss with you at the outset and as your case progresses.
Our aim is to get you to the most effective and cost-effective outcome. Your interests come first.
We will ask you how you want our services to be provided, so we can tailor them to you.
You will come to know the lawyers working on your case.
We are always responsive. We will tell you if we can’t call back that day and will call the next working day. We will always ring you when we say we are going to ring you.
We will set out for you the route that your case may take – at the outset and as the case progresses. You always know where your case is up to.
We will not use legal jargon and will clearly explain any complex matters.
We will never cause any delays in your case and we will try to prevent anyone else causing delays.
We will ask you how we are doing as your case progresses and we will act immediately whenever you have any concerns or if a complaint is raised.