Reflecting on customer feedback in 2017

Written by Matthew Cover – Work Experience Student

As another year draws to an end, we would like to take the time to reflect and thank our clients for all the support they have given to us during the last 12 months.

Throughout the year, client comments and testimonials are recorded, both to help give direction as to where we can improve, as well as to highlight when we have given excellent service. We would like to share a selection of the testimonials our administration and legal teams have received this year.

Customer Excellence Team

‘Leanne was extremely professional yet approachable and provided a high level of customer service. She explained next steps, including sending me an email within the timescale specified, for the process I needed to go through. What a joy to receive this level of service. Thank you.’

‘I just wanted to say how impressed I am by the coverage you are getting in the press at the moment. Please also pass on my compliments to your Social Media Team they are doing a really great job.’

‘You are a gem, Leanne, thanks a million for your kind assistance.’

Family Team

‘I know some lovely people including my wonderful Manx advocate Claire Clampton. Can’t praise her enough. What a wonderful lady.’

‘I honour and am so grateful for all the work you are doing and know you have been beavering away behind the scenes. I feel truly blessed have team Quinn on my side.’

‘Louise, thank you so much for the advice you have given us. You have put my mind at ease as I have been so worried about it. I have so much respect for you. So glad I had the opportunity to meet you.’

Civil Litigation 

‘Fantastic customer and professional service from Ashley Kneale. He was approachable and down to earth with a sense of humour which is always extremely important in stressful situations. We felt Ashley was there right with us the whole way. Thank you very much and I am singing his praises!’

‘Many thanks to you and Natalie for excellent work today.’

‘We are forever grateful for your sterling work.’

Criminal Team 

‘Thank you I really do appreciate everything that is being done for me.’

‘It was handled extremely professionally and efficiently. The staff was very pleasant and professional. I felt very welcomed by the receptionist.’

‘I cannot fault Quinn Legal whatsoever. Service provided was excellent. Thank you.’

Conveyancing Team

‘Thank you for all your help over the last month or so, Neil. Buying a house is a hugely important event for us and an area in which we are not experienced. You have provided reassurance and expertise at every step and we are grateful for the quality service.’

‘Many thanks for your help and patience on this matter, your kindness very much appreciated. We would particularly like to thank Kate for her calm professionalism and efficiency.’

‘I felt everything was already very good. The service was excellent. When the lady dealing with our case went on holiday she ensured continuity so it didn’t affect us at all. Very smooth and very professional service.’

Business Team

‘Very customer orientated, reliable and efficient. We would use you again without hesitation.’

‘Appreciate all the help always. Thank you, Bernie, you are wonderful.’

‘Peter is an excellent person to work with; quick, patient, good knowledge and efficient. I’ve only ever heard good things spoken of Quinn Legal on a whole.’

Trainee Advocates

‘I was well looked after by Andrew and found the staff friendly and helpful. There was never any problem contacting someone at Quinn Legal.’

‘Thank you for your comments, it has been easy to be your client. We have been most pleasantly surprised at the difference in dealing with you as representative of a legal profession which for so long was stuck in what might be called Victorian values.’

Once again, Quinn Legal would like to thank our wonderful clients for their custom and we wish a very Merry Christmas and a happy New Year to all!