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How to get the best price for your business

If you’ve shed blood, sweat and tears building up your own business, the decision to sell it may be one of the hardest you’ll ever make. However, there can be compelling reasons for wanting to make the break: you may decide it’s time to retire to the sun or you may need some finance for the next exciting project – or maybe shifting market patterns suggest that you should get out while the going is good.

One thing’s for sure, whatever your reasons for selling up, the level of care and effort you put into the sales process will have a significant influence upon the price you receive for your business – and upon how long it will take to complete your sale.

Quinn Legal can assist in valuing your business, identifying the best strategic purchaser and advising you of tax implications. In addition, we can help you put together an information pack for prospective purchasers, market your business, carry out due diligence and, of course, draft and help you negotiate the final sale and purchase agreement.

How to prepare your business for sale

Selling a business is not a quick-fix solution: the process can begin as much as a year or two in advance. You’ll need to have a clear understanding of your objectives, an informed view of the marketplace and, above all, time to prepare your business so that it is in the strongest possible position to maximise proceeds at the time you sell.

 

Professional help with selling your business

Early involvement of an experienced advocate and accountant is vital: they will advise on how best to groom your business and allow you more time to carry on with its day-to-day operation. They may also assist in valuing the business, identifying the best strategic purchaser and advising you of tax implications.

 

Fail to prepare and prepare to fail

If you’re serious about getting the best price for your business, you’ll need to do more than simply tweak the figures on the balance sheet. You need to take an objective look at your business from every angle and identify where and how you can make it more efficient and profitable so that it proves irresistible to potential buyers. You’ll also need to consult – and if necessary, negotiate with – other shareholders and review the terms of any shareholders’ agreement.

 

Areas of the business which you should consider include:

· improving profits through identification and elimination of excessive or unnecessary personal benefits and/or expenses

· increasing your sales figures through aggressive campaigning or offering special deals for customers

· ensuring that employment contracts are formalised and up-to-date

· ensuring commitment from customers and suppliers by formalising deals with appropriate contracts

· ensuring that an effective communications plan is put in place to keep staff, customers and suppliers informed of the possible change

· reducing costs by avoiding big purchases in the run up to the sale

· ensuring that your information systems are up-to-date and transparent

· removing uncertainties in respect of any disputes, claims and actions against or on behalf of the business

· putting a tax efficient structure in place to ensure personal tax liabilities are reduced on disposal

· working at establishing a market presence that differentiates you from the competition – some businesses undertake some pre-sales PR to raise their profile

· ensuring the business looks its best for when potential purchasers visit – this may be as simple as a new coat of paint for the premises

 

What is the process for selling a business?

Once the groundwork has been done in terms of getting the business into shape, you’ll need to put together an information pack for prospective purchasers. This should include:

· the information memorandum – this is the prime selling document and is governed by the Financial Services Authority. It will include basic information about:

· details of your organisation

· position in the marketplace

· operational activities

· products/services offered

· details of management and staff

· prospects for future growth

· financial information, including :

· 3 years’ profit and loss (income) statements

· tax returns for the business

· details about any leases

· a list of loans against the business, with balances and payment schedules

· business plans

 

How to market a business for sale

With your business now (hopefully) operating from a position of strength, and armed with all the necessary information, you can now think about marketing your business. But give some thought to what time of year might be best to start: sales cycles or seasonal fluctuations may have a further impact on a potential buyer’s perception of your business.

Professional advisers will be able to use existing contacts and networks to identify potentially suitable purchasers and will also know how to research other possibilities. They will also usually make the first approach to a potential purchaser. Other possible marketing channels include newspapers, trade magazines and the internet.

 

What to do when you get a bid for your business

Following the initial approach, prospective purchasers are usually given up to six weeks to propose an indicative bid. Due diligence may be carried out on your behalf during this period to provide more in-depth information than the information memorandum and to clear up any areas of uncertainty. Following this more detailed report, prospective purchasers will be asked to submit formal bids. Obviously, the more interest you can generate, and the more competition for the purchase, the better the price you should be offered. Your professional advisers will help to evaluate the bids and negotiate with potential purchasers.

Once you award exclusivity to one purchaser, it is normal for that purchaser to then undertake their own due diligence in order to verify that all the information you have provided them with is correct. Only then will the purchaser be in a position to decide whether to continue with the acquisition, or perhaps lower their offer.

 

How to complete your business sale

Once a deal is struck, the advocates will need to put in place a ‘sale and purchase agreement’ and final negotiations will take place before contracts are exchanged.

 

Make a free enquiry

The sooner we become involved in the process of helping you to buy a business, the better understanding you will have of the associated risk and the more likely it is that your purchase will be successful.

To speak to one of our expert Isle of Man corporate and commercial advocates, ring us on 01624 665522 or email us: hello@quinnlegal.im. 

 

About Peter

Peter Cannell is a Global Law Expert in Corporate Law.

Click his photo below to find out more!

Peter Cannell
Advocate & Data Practitioner

 

 

 

 

 

 

 

How to Value A Business

Whether you’re looking to buy or sell a business, you’ll have a vested interest in knowing whether the valuation is fair.

There are business brokers who specialise in valuing and marketing businesses. However, it’s always helpful for you to have some understanding of the factors on which the valuation will be based. These will vary depending on the type of business but we set out below some general factors.

 

Key factors affecting the valuation of a Business

The Property

Businesses operate from a wide range of different premises. The nature and condition of those premises can have a significant effect on the valuation of the business. Factors that will be taken into consideration include:

 

Freehold, Leasehold or Licence to Occupy?

Freehold property gives business owners exclusive occupation of the premises, offering long-term security together with the potential to alter and/or extend the premises to accommodate the growing needs of the business.

As such, freehold premises significantly enhance the overall valuation of the business. Banks will generally lend buyers up to 75% of the purchase price for the business when there is an associated freehold property. This is opposed to less than 50% when the premises are leasehold. This makes the business a more attractive proposition for a wider pool of potential buyers.

Leasehold properties limit tenants’ occupation and use of the premises for a specific period of time. The value attributed to a leasehold property will, therefore, depend very much on the terms of the lease.

For example, a lease that only has 3 years left to run, contains onerous rent review provisions, extensive repair and maintenance obligations and an uncooperative or troublesome landlord, will have the effect of reducing the overall value of the business. A lease that has more than 25yrs of its term remaining will be valued more positively, particularly if the business is in a good location.

Finally, some businesses occupy premises under a more restrictive Licence to Occupy; often small businesses. Such licences are, typically, granted on a rolling 12 month basis and

restrict the licensee’s use to a particular area of a property and for a specific use. It’s also usual for either party to have the right to terminate the licence on giving very short notice.

The temporary and restrictive nature of a licence to occupy will significantly reduce the overall value of a business.

 

Fixtures, fittings and equipment

A business’ inventory of assets can run into many pages. Identifying what’s included in the sale and establishing a current value is an important part of assessing the overall valuation of the business.

 

Operating capacity

Ultimately, the operating capacity of the business will be dictated by the physical constraints of the premises and if there is scope to extend.

 

Location

Depending on the type of business location maybe a key consideration in valuing the business. The success of a business may be closely tied with the demographics of the immediate area and the number and location of competitors.

Good access to premises is also key to attracting new customers, as is easy and adequate car parking.

 

Condition

Modern, purpose-built day premises will achieve a higher valuation than businesses occupying older premises that have been adapted for the purpose and which may have a cumbersome layout and/or require significant and costly ongoing maintenance and repair.

 

The Business

Ultimately, the valuation of a business will come down to the cold, hard figures: it will not reflect the blood, sweat and tears that have gone into creating and growing it. This can be a bitter pill to swallow for some sellers of businesses.

Factors taken into account will include:

 

Financial performance

The key factor to determine the value of the business will be an assessment of its profitability. Many sellers will wax lyrical about the amazing potential for future growth but,

when it comes to arriving at a valuation, little heed is normally paid to their enthusiasm. Potential is just that.

Instead, profitability is normally calculated by taking a weighted average of the business’s earnings before interest and tax (EBIT) from the last 3yrs of accounts and then applying a multiplier to that value. The multiplier applied by an independent valuer will depend on market forces at the time of sale. It may be in the region of 1.25 to 2.5 it is for example a nursery business where the premises are leasehold, or 4.25 to 6.25 where the premises are freehold. The multiplier will also depend on the type of business.

 

Occupancy rates

Using children’s nurseries as an example, larger nurseries offer greater capacity and should also benefit from operational economies of scale. However, the physical operating capacity of the nursery premises won’t always translate to consistent occupancy rates. A children’s nursery business that is poorly managed, marketed or operated – or which has location or access issues – may have low occupancy rates.

 

Reputation

Reputation is a key factor in valuing a business and forms part of the ‘goodwill’ of the business.

Brand identity, customer base, customer satisfaction and employee satisfaction all contribute to the reputation of the business and will be considered when assessing the value of the goodwill.

 

Staff

How many employees are there, what are their qualifications and what are their terms and conditions of employment? This will impact both on the success of the business and on the overheads of the business.

Does the business, for some reason, have difficulties retaining a full complement of staff? Whilst businesses on the Isle of Man face recruitment challenges, a business with a particularly high turnover of staff is likely to be hiding other issues.

 

Competition

How many other businesses are there and where are they based? What is their reputation and what kind of set up and rates do they offer?

If there is direct competition from a successful rival, do the demographics of the business’s catchment area provide a sufficient pool of prospective customers to maintain a healthy income stream?

Will the seller agree to the inclusion of a non-compete clause in the sale contract?

 

Circumstances of sale

Occasionally, a seller’s personal circumstances can affect a valuation. For example, if the seller is in poor health, a quick sale may be more important than achieving a full price.

 

A final word on how to value a business…

Whilst all of the factors listed above are relevant to establishing a fair value for a business, the most important point to realise is that a business is only worth as much as a buyer is willing to pay – and a bank is willing to lend!

Bear in mind, also, that much of the detail required to establish whether the figures stack up won’t be uncovered until after an offer is made and the buyer, with an advocate’s help, gets responses to pre-contract enquiries (a process known as ‘due diligence’).

The outcome of due diligence – and the warranties and indemnities that the seller is prepared to give in response – may also affect the agreed final price.

 

Contact Us

We are advocates who specialise in working with business buyers and sellers in the Isle of Man. The sooner we become involved in the process of helping you to buy or sell your business the more likely it is that your purchase will be successful. Please either call us now on 01624 665522 or complete our free online enquiry form and we will be in touch as soon as we can.

Our full contact details can be found on our Contact Us page.

 

Lorcan O’Mahony

Lorcan is the Head of Business at Quinn Legal

Click his photo below to find out more!

Lorcan O’Mahony
Head of Business

 

 

 

 

 

 

How to add 30% to the value of your business

You want to sell your business but there’s a legal issue that hasn’t been resolved. Maybe there’s an outstanding dispute with an employee, you’re in breach of a term in your lease, or you’ve had a claim for infringement of someone else’s intellectual property rights. Perhaps there is an escalating disagreement between shareholders. Maybe you know that some of the contractual documentation you have with your suppliers is, shall we say, not quite up to scratch.

 

When faced with a legal issue or problem as a business owner you have choices:

Ignore, Pray, Worry

Keep your head buried in the sand, it might just go away

Act , but DIY

Surely you could work this out yourself …

Contact an Expert

The law of averages says that your luck will run out eventually. You may have got away with making the first two choices for months or years. But in the long run contacting an expert should be what a successful entrepreneur does automatically.

 

Now, you’re thinking this is the expensive option. You’re going to be paying fat-cat lawyers, accountants, consultants to tell you what you already know. Their fees are going to outweigh the benefit 10x. Well, I don’t believe that is the way you should be thinking about the expert. Or, at least, that’s not how we think. Your business lawyer should be honest and straight with you and their costs should be transparent.

 

So if it’s a legal claim you’re dealing with, the cost benefit analysis should be done right at the outset – and don’t just count the £££ cost, factor in management time and opportunity cost too. The same argument applies to other areas of your business. Proactive, well-delivered and executed advice on restructuring a group, new investment or a revised finance package, or on implementing correct contractual documentation (not just small print for small print’s sake!) can save your business £1,000s or £10,000s.

 

Ask any business agent what adds 10-30% to a business’ value and the ease with which it can be sold and exited – tidying up your legal documents and processes will feature at the top of their list.

 

So, if you haven’t yet considered how you will exit your business, or considered a legal audit of your business’ needs, I would encourage you to do so.

Make a free business enquiry

The sooner we become involved in the process of helping you to sell your business the more likely it is that your sale will be successful, so please contact us today. Call us on 01624 665522 or complete our free online enquiry form and we will be in touch as soon as we can. Our full contact details can be found on our Contact Us page.

 

About Lorcan

Lorcan is the Head of Business at Quinn Legal

Click his photo below to find out more!

Lorcan O’Mahony
Head of Business

 

 

 

 

 

 

Dealing with shareholders’ disputes

Shareholder disputes can be damaging and disruptive for business, taking time and energy away from the running of a company and causing difficulties for everyone involved. 

Avoiding shareholder disputes and, if they do arise, dealing with them quickly and efficiently is always preferable to legal action. We take a look at how shareholders’ disputes might occur and the options for dealing with them. 

 

Causes of shareholder disputes 

There is wide scope for disagreement between companies and shareholders. The following are some of the more common issues that arise: 

  • Disagreement over the way the company is being run or the direction it is taking 
  • Directors exceeding their authority 
  • Action by the directors that is unfairly prejudiced against shareholders 
  • Negligence, breach of trust or failure in their duties on the part of a director 
  • Conflict of interest, where a director has a holding or interest in another related business 
  • Disagreement over appointing a new director 
  • Disagreement over a director’s service contract 
  • Directors not carrying out their responsibilities adequately or poor conduct 

 

What to do when a shareholder dispute arises 

 A well-drafted shareholders’ agreement will go a long way to helping avoid a dispute arising and, if there is a disagreement, it should contain details as to how the matter will be dealt with. 

This will generally be by starting with mediation to try and resolve matters without the need for legal action. An experienced corporate advocate will be able to identify the key issues in your dispute and advise you as to whether your shareholders’ agreement or articles of association have any bearing on the matter. 

They will also be able to open negotiations with your shareholders to try and find an acceptable solution. 

 

Action brought by shareholders 

 Disgruntled shareholders may seek a remedy at court for certain actions that they believe are not in their interests. 

Oppression – where the shareholders company is incorporated under the Companies Acts 1931 to 2004 (1931 Act Company) a member can bring an “oppression petition” (otherwise known as a “section 7 petition” after the section of the Companies Act 1968 under which it can be brought).  If a member, or members (can be any number) think that the affairs of the company or the directors are acting in a manner oppressive to them or some other part of the membership or in due disregard of the proper interests of said members, they can petition the Court to order the company to stop it and recompense the members in whichever way the court things would bring an end to such oppression or disregard.  For example, if the directors pay themselves excessively large salaries, sanctioned by the majority shareholders, so that there is nothing in the pot for dividends for the minority shareholders this could be seen as oppressive.  If they create a special class of shares to redirect profits away from ordinary shareholders, that can be seen as disregarding their proper interests. 

Unfair prejudice – where the shareholders company is incorporated under the Companies Act 2006 (2006Act Company) and where shareholders feel that the company is taking action that prejudices their position as a shareholder, they can make an application to the court. This can be done even before the prejudicial action has been taken. By way of example, if the directors proposed to issue more shares, diluting the voting power of the existing shareholders, this could be seen as prejudicial. 

Derivative claim – shareholders of both 1931 Act Companies and 2006 Act Companies can bring a derivative claim if a director is negligent or does not adequately carry out their duties and the court believes it is in the best interests of the company for the case to be heard. 

Winding-up petition – in the most extreme cases, shareholders may ask for a company to be wound up. This is only an option where the company has been mismanaged, where someone has been excluded from the decision-making process or where the company can no longer carry on its business.  

The court has a range of options open to it, to include ordering the company to take or cease a particular action, an injunction, an order requiring shares to be sold or the payment of compensation. 

Legal action can be damaging to a business and resolving matters by way of negotiation, mediation or other alternative dispute resolution process is always preferable.   

For more information, see commercial litigation. 

 

Contact our Corporate and commercial team 

 If you are involved in a shareholder dispute and you would like to speak to an expert corporate advocate on the Isle of Man, we will be happy to hear from you. Our team are experienced in resolving disagreements without litigation and we will work to find an acceptable outcome quickly. 

To speak to one of our expert Isle of Man corporate and commercial advocates, ring us on 01624 665522 or email us: hello@quinnlegal.im. 

 

About Peter

Peter Cannell is a Global Law Expert in Corporate Law.

Click his photo below to find out more!

Peter Cannell
Advocate & Data Practitioner

 

 

 

 

 

 

 

What Is A Partnership

A partnership is created when two or more people come together in business to share profit and losses. Although a written partnership agreement is not required to form a partnership, it is vital to avoid uncertainty and the automatic application of unsuitable statutory law. 

A partnership agreement is usually made for relationships of a long term nature. For those who wish to work with a company or individual on a short term basis, a joint venture agreement or consultancy agreement may be more appropriate. 

Do I need a Partnership Agreement? 

Without a partnership agreement the actions, powers and rights of each partner are controlled by the Partnership Act 1909, the provisions of which may not reflect your desired arrangement. The Act has many provisions but those which can have a significant effect include: 

  • All partners are entitled to share the profits equally no matter how much capital, effort or skill they bring into the business. 
  • Any partner can bring the partnership to an end just by giving notice to all the other partners. It is also dissolved if a partner dies. 
  • All partners are jointly and severally liable for the liabilities incurred by the company. This means that if a debt cannot be paid then the creditor can pursue all the partners individually and one may be forced into the position of paying the whole debt by themselves. 
  • Should a partner get into financial difficulties then their creditors can take assets from the partnership to settle them. 
  • All partners are considered “agents” of the business and act on behalf of the other partners. They can enter into contractual and financial arrangements which are not good for the business but these will be binding. 
  • All partners have an equal say in the business and decisions can take time or the business break down in the event of a severe dispute. 

Partnerships do have their advantages which include: 

  • Each partner is able to specialise in their own area of the business 
  • More finance can be raised than by sole-traders as more owners are investing in the
    business. As it is often a larger business than a sole-trader, it often has a better chance at generating other sources of finance e.g. bank loans, etc 
  • There are no legal formalities to complete prior to starting the business 
  • Partners can cover each other during times of absence, e.g. holidays or illness 

Types of partnership 

The are three different types of partnership: 

General

Two or more individuals as co-owners of a for-profit business. All partners are responsible for the liabilities and debts of the partnership. For tax purposes, partnerships enjoy single taxation. Income is reported as part of each partner’s personal income. 

Limited Liability

A general partnership which elects to operate with full limited liability can choose to set up as a Limited Liability Company, (the Isle of Man version of an “limited liability partnership” (LLP)). Unlike a General Partnership, the partners in an LLC enjoy protection from many of the partnership’s debts and liabilities. For tax purposes, the income of an LLC is taxed in the same manner as a General Partnership.

Limited

A partnership with at least one General Partner and one Limited Partner. A limited partner’s liability is limited to the amount invested, while the General Partner(s) assumes all the liabilities and debts of the partnership. For tax purposes, the income is taxed in the same manner as a General Partnership. 

What should a Partnership Agreement include? 

The aim of a partnership agreement is to provide a written structure for your business with respect to each partner’s responsibilities, rights, profit/liability sharing, entering and leaving terms, and also the terms on which disputes are resolved and the partnership can be terminated. Each agreement will vary according to the nature of the partnership but some of the topics that should be covered include: 

  • Ownership interest 
  • Loans by partners 
  • Allocation of profits 
  • Management 
  • Duties of partners 
  • Salaries & compensation 
  • Borrowing money 
  • Reimbursement 
  •  Non-compete 
  • Power of attorney 
  • Admission of new partners 
  • Meetings 
  • Arbitration 
  • Leaving or retiring 
  • Termination 

As you can see, it is folly to operate a business under any partnership basis without an agreement in place. If you’re thinking of forming a partnership and would like further advice, speak to a member of the Quinn Legal team. 

 

Contact our Isle of Man Business Team

At Quinn Legal, our business team has extensive experience across the Isle of Man and we will be happy to help.

To speak to one of our expert business advocates, contact us on 01624 665522 or email us: hello@quinnlegal.im.

 

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“A professional and trustworthy company , with Shelley Redmond warranting an individual mention for her total attention to detail and professionalism, would certainly highly recommend this company.”

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Allan Harris

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“So far, so good. Very timely in responses, and with clear accurate information. What more do you need from your legal team?”

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Martin Stuart

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“What a great service I received. I was wondering which company to use on the Isle of Man so I submitted a quote (for a house sale/purchase) not only did they come back to me very quickly but I received contact from one of the client services team who not only answered my questions, helped me understand and get me set up on the app, but explained the process and put my mind at ease. this service instantly made me stop looking and my decision was made. Great customer service will always win thew day and these guys have it in abundance.”

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Scott Goodall

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“Excellent contact and communication throughout a complex procedure. I was very impressed with the clear and consistent information provided. Highly recommended!”

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Kieran Kelly

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“Always a very positive experience.”

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Emma Callister

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“From the initial contact through the onboarding experience it was made simple and easy for me, all involved at Quinn Legal took the pressure off, as a first time buyer they took the headache away from buying a property. Thank you”

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Matthew Cheetham

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“I had a great experience with Quinn Legal. They were responsive, helpful, and thorough. The process went smoothly, and everything was clearly communicated along the way.”

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Colin MacDonald

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“Highly recommended for anyone needing legal advice from abroad. We had an extremely positive experience with Quinn Legal and Shelley Redmond. We were having a lot of trouble with a policy terminating procedure that had been established on the Isle of Man through a bank in Finland. Our bank was unable to help us on this matter. Our lawyer was helpless. After two years of frustrating efforts to try and process this ourselves we finally found Quinn Legal. They were extremely professional, efficient and patient in helping us get the Court certified Grant needed to terminate the policy. Even our bank and our lawyer were happy to get all this information, since they had many other cases like this waiting in their portfolio. We are extremely satisfied and would highly recommend Quinn Legal and Shelley Redmond for anyone needing legal services on the Isle of Man.”

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Piki Kettinen

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“Our best friend firm in the Isle of Man is Quinn Legal. We use them regularly and their service levels are excellent.”

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Isle of Man Employment Law

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“Following on from the great service we had when selling our property recently we would like to use you again for the purchasing of the house.”

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Property Sale Client

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“Thank you for your dedication to my divorce and relocation case. You have both been wonderful and I wouldn’t have succeeded without your help. I am truly grateful for everything, and the gifts were only a small gesture to your continuous patience and understanding.”

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Family Client

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“It was really kind of you to go to the trouble you did for us. We think you are brilliant!”

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Property Sale & Purchase

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“An International Bank provided us with a list of law firms they recommended and your firm was one of them. We also did some research on reviews for probate firms and Quinn Legal had good ratings and reviews. I was also impressed with your website and the ability to chat with someone almost immediately, especially given the time line between our countries.”

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Wills & Probate Client Canadian Law Firm

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“I thought I would write you a short note of appreciation and thanks for the emails we exchanged.”

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Civil Litigation

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“Thanks for your continued good work.”

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Property Purchase Client

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“Thanks for a prompt quote – most impressive!”

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Property Transfer Client

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“As mentioned, I cannot thank you enough – despite the issues outside of our control – we have got there in the end!!”

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Property Purchase Client

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“We were only selling but Quinn Legal made the buying process a lot easier for my buyer. There were a couple of occasions when his lawyers were telling him that they were waiting for something from Quinn Legal, only for Neil to prove this had been sent days earlier.”

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Mr Steve Overton Private Client

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“I would like to say Thank You. Thank you for your all your help and your patience. I am very grateful that you did my case. I wish you everything good that can be imagined for the future.”

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Family Client

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“We were really pleased that we chose Quinn Legal for the sale of our house and that we didn’t chose a rival company based on price alone.”

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Mr Steve Overton Private Client

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“The GDPR has been a ‘hot topic’ now for well over a year. Adherence to the legislation is key and for many organisations has meant reviewing and realigning their procedures and policies.

Working as a consultant for numerous on and off-island organisations, I’ve had the pleasure of introducing Quinn Legal as champions in this field. I’ve been immensely impressed by their approach to assisting organisations, not only in terms of their ability to align the working practices, but also in terms of their well thought-out, impactful and in-depth training.

Their professionalism, coupled with their capability to understand a very broad variety of businesses demonstrates their willingness and effectiveness in driving value.”

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Alex Martin-Smith Simplify

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“Many thanks for both of you for your spectacularly quick and efficient service earlier in the week. I managed to get to the Courts and submit the probate, swearing the appropriate oath. This was a real load off my mind and allowed me to concentrate on the events of the following day.”

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Wills & Probate Client

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“Many thanks ladies. You have been wonderful. This whole process has been so smooth and we will hopefully be in touch again when we purchase our next property.”

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Property Sale Client

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“Thanks again for all the help and going above and beyond. It is very much appreciated.”

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Family Client

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“Thank you very much for your explanation and breakdown of the fees – extremely helpful.”

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Property Sale Client

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“The GDPR Portal is amazing. I don’t know how anyone could survive without it!”

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Ruth Douthwaite Celtic Associates

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“Everything is as I would like it to be…… Great job as always….”

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Family Client

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“I do appreciate what you are doing for me, Hayley.”

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Civil Litigation Client

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“Thank you for keeping me up to date and informed.”

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Criminal Client

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“It is extremely useful for charities. It is a difficult subject to deliver but the trainer did it well.”

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GDPR Course Delegate

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“Thanks for an informative and interesting day.”

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GDPR Course Delegate

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“Very informative!”

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“I just wanted to say that the training yesterday was really good and we all found it incredibly informative and helpful!”

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GDPR Course Delegate

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“I wanted to say thank you for your services so far, you have made the whole process a lot more manageable for me, Claire.”

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Family Client

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“Neil and Robyn, I just wanted to drop you a note to say thank you very much for all your help, we couldn’t have asked for better service and would definitely recommend Quinn Legal.”

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Property Client

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“Thank you for making such excellent progress, Steven.”

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Civil Litigation Client

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“Thank you so much for all your help Robyn, you have been a pleasure to deal with and made it all so easy.”

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Property Purchase Client

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“Jim, I just wanted to write to you to thank you for everything. You made the experience much easier for me. I will most definitely recommend your services to anyone who is ever in need.”

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Criminal Client

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“John, thanks for your help and advice.”

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Criminal Client

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“Delighted with services received from both Neil and Robyn.”

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Property Client

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“Very friendly and helpful people. Always felt they were on my side and had my best interests at heart.”

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Property Purchase Client

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“Fantastic nothing to fault. Everyone was fab.”

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Property Sale Client

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“All good – friendly atmosphere pervades.”

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Wills & Probate Client

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“The service I received was brilliant at all times.”

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Wills & Probate Client

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“I found the reception staff very helpful and pleasant. They pointed us in the right direction for what we required. Our legal representative, Lisa Gawne, explained all we needed to know, then carried out our instructions to the letter.”

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Wills & Probate Client

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“Everyone was really nice and co-operative.”

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Property Purchase Client

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“I know you provide a good service because we have used you in the past.”

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Property Client

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“Neil and Robyn, I just wanted to say a massive thank you to yourself and the team for helping us with buying our first home. We collected the keys yesterday and we’re ecstatic to get started on making it our own. Again, thank you massively, it’s been a pleasure.”

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Property Purchase Client

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“Many thanks Steven, and huge thanks / well done for today.”

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Civil Litigation Client

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“Friendly and efficient, and so very helpful. You take the stress out of what ever business you’re dealing with.”

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Property Purchase Client

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“It is so nice to see happy, cheerful and helpful staff.”

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Property Sale Client

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“Service was prompt and I was kept informed throughout.”

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Property Purchase

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“Used Quinn legal previously – service was great. All dealings dealt with expertly in friendly and informative manner.”

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Property Sale & Purchase Client

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“I have used Quinn Legal before and they were excellent again. Excellent communication.”

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Property Client

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“I felt everything was already very good. The service was excellent, very smooth and very professional service.”

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Property Sale & Remortgage Client

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“Neil was constantly in touch and able to keep me updated at all times. I had total faith that he would be working ‘on our side’ and would be doing the very best he could. I felt very pleased with the service I received and have recommended you to several people so far.”

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Property Purchase Client

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“I don’t think the services I used could be improved.”

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Property Sale Client

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“Neil Quilliam did an excellent job – he knows the process inside out and was very helpful at every stage.”

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Property Sale & Purchase Client

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“Used Quinn Legal for a long time.”

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Commercial Property Purchase Client

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“It was handled extremely professionally and efficiently. The staff were very pleasant and professional. I felt very welcomed by the receptionist.”

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Civil Litigation Client

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“I was entirely happy with the service as it was. Have used your services a couple of times and will use again if required.”

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Property Purchase Client

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“My experience has been very positive, help and assistance was uppermost at all times.”

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Property Sale Client

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“Excellent service all round.”

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Property Purchase Client

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“Thank you so much for your work on this issue and getting it resolved, Steven.”

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Civil Litigation Client

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“Thank you for your help and support during the counting process for this year’s Poppy Appeal in Douglas. We have raised over £39,500.00! Wishing you all a very Happy Christmas from Hilary and the team from Douglas Branch RBL.”

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Royal British Legion

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“Stephen, thank you for your work in getting this completed. You were super efficient.”

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Business Client

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“Stephen, thanks for rushing these documents out and in good time – perfectly timed ie before 11:00am as you promised. Fantastic – many thanks.”

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Business Client

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“Thank you for all your help over the last month or so, Neil. Buying a house is a hugely important event for us and an area in which we are not experienced. You have provided reassurance and expertise at every step and we are grateful for the quality service.”

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Conveyancing Client

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“We would like to go ahead and instruct Quinn Legal after a lot of positive recommendation!”

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New Client

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“Just a quick email to say thanks for Friday it was a quality afternoon much better than the “norm” corporate events. I really enjoyed the company and must apologise again for my terrible golf!”

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Corporate Client

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“Please pass on my thanks to Quinn Legal for their generous sponsorship of the Silver Angel Cup at Douglas Golf Club. I was very proud to win second prize.”

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Sponsored Golf Event Attendee

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“We would like to thank you for your very clear and helpful advice, Ashley. Very much appreciated.”

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Civil litigation Client

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“Thank you for the excellent preparation, Steven.”

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Civil Litigation Client

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“Steven, I commend you on a job well done.”

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Civil Litigation Client

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“Thanks for all your help Steven.”

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Civil Litigation Client

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“Fantastic Customer and professional Service from Ashley Kneale. He was approachable and down to earth with a sense of humor which is always extremely important in stressful situations. We felt Ashley was there right with us the whole way. Thank you very much and am singing his praises!”

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Civil Litigation Client

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“I really appreciate your help and advice, especially in explaining the future risks involved in my matter. Had I known about and used your law firm with my past legal matters, I could have saved a substantial amount of money and hassle. Thank you”

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Conveyancing Client

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“John and Jim, thank you I really do appreciate everything that has been done for me.”

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Criminal Client

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“Excellent knowledge of the law.”

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Conveyancing Client

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“I can honestly say your service was outstanding. All the staff were friendly and professional and helped put my mind to rest at a very stressful time.”

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Conveyancing Client

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“I think your service is very good.”

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Conveyancing Client

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“The service by email and telephone could not have been bettered.”

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Conveyancing Client

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“Neil & Robyn were extremely helpful.”

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Conveyancing Client

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“Quinn Legal were very efficient and prompt.”

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Conveyancing Client

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“We had an excellent experience! The whole process was far superior to what we experienced in England.”

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Conveyancing Client

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“I was always met with understanding, a high level of professionalism and ultimately a resolution that was beneficial for all parties that were involved.”

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Conveyancing Client

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“I am extremely grateful for your advice and I appreciate your legal support to date.”

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Family Client

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“I was impressed by your responsiveness in our previous correspondence.”

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“Neil, once again thank you for everything you have done for me this summer regarding the purchase of my new property and sale of my old property.”

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Conveyancing Client

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“Thank you so much for your prompt replies and great customer service.”

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New Client

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“As far as we are concerned our experience could not have been bettered so no improvement required!”

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Conveyancing Client

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“Very positive experience from Neil, and then from Robyn who picked up the sale/purchase days before it was due to complete.”

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Conveyancing Client

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“Thank you for a wonderful customer experience!”

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New Client

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“Once again I appreciate all your help.”

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Civil Litigation Client

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“Olivia was extremely helpful breaking things down and interpreting jargon.”

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Property Client

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“I was very happy with the customer service from start to finish and always received a quick response to any queries I had regarding my transaction. Would definitely recommend and will probably use your services again.”

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Property Client

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“Lovely staff very helpful”

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Property Client

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“You are the first advocate to actually explain something to me. Many thanks.”

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Conveyancing Client

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“I have recommended your services to my colleague, Neil, particularly as you did such a fantastic job on my recent purchase.”

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Property Client

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“Many thanks for the excellent work.”

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Litigation Client

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“Easy flexible appointments, everything explained in simple terms.”

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Corporate & Commercial Client

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“It was all so smooth & quick, amazing service.”

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Property Client

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“We had no negative comments to make, we received a very professional service. All services were extremely professionally carried out and all staff very helpful and lovely to deal with.”

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Wills & Probate Client

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“Neil made a very (very) rapidly moving house sale that was made painful because of the buyers, a quick and much easier process. He was a star.”

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Property Client

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“This was my first dealing with your office, made to feel like a customer and not a number. Was very good, never had to wait and nothing was too much trouble.”

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Property Client

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“Very good / very helpful”

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Corporate & Commercial Client

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“I was impressed by your service both over the phone and in terms of getting your firms quote out to us.”

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George

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“Thanks very much, everyone was so friendly and helpful.”

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Jane

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“Was very good, never had to wait and nothing was too much trouble.”

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Miss Williams

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“Neil made a very (very) rapidly moving house sale that was made painful because of the buyers, a quick and much easier process. He was a star.”

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Emma

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“Extremely happy with the service which was done mostly by email as we are living in the UK. Any email queries we sent were dealt with quickly and efficiently.”

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Conveyancing Client

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“Steven, thank you, I am extremely grateful for all your work on this.”

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Margaret

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“You have been recommended to me and I was really impressed with your helpfulness with this quote.”

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Anna

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“Peter, thanks for coming along to our AGM and delivering such an informative session. We have had some great feedback from the attendees so it obviously went down well.”

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Bryan O'Connor The Insurance Institute of the Isle of Man

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“Thank you for your help, you are all so friendly and it has been really nice dealing with you. Really great reception area.”

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Mr Brayson

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“Thanks again for everything. I cannot say how pleased I am with the excellent service over the last 3 months. Pleasure to deal with you Kate.”

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Mark

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“Nothing was too much trouble, the communication was excellent, and they met every one of our demands with professionalism and integrity throughout. I cannot emphasise how delighted we have been throughout the whole process.”

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Gordon

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“There is nothing I would or could say on this point – we were delighted with all aspects of the service we received.”

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Anna & Billy

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“Excellent service and I will recommend Neil to anyone who is buying a property.”

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Tanya

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“Excellent service. Neil was very efficient and made a potentially stressful process run smoothly.”

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Mr & Mrs Wilson

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“I think that the relaxed but formal approach to clients works for me.”

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Dean

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“Very professional. Very detailed. Very good!”

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Jim

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“The service was good and fee was what I was quoted.”

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Fearne

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“Thank you for all your help and support with the purchase, Ruth.”

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David

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“Thanks for this Kate, and for your determination in seeing it through. I know it wasn’t the easiest job.”

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Liam

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“I appreciated the honest and commercial approach which delivered the best result possible. Thanks Ashley.”

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Benjamin

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“I appreciate your swift assistance regarding this matter.”

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Maddie

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“Thanks for the quick responses, it was really appreciated.”

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Michael

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“Peter was very helpful and gave me all the information I needed.”

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Anna

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“Your quote was very concise and easy to understand, and the customer service you gave was excellent!”

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Lorraine

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“Thank you so much for your incredibly hard work, Steven.”

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Victoria

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“I used Neil for my house purchase 2 years ago and would recommend you.”

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Aaron

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“I would like to take the opportunity to compliment the property team on the professional way in which they handled the sale.”

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Paul

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“The receptionist and waiting area is very welcoming, not what I was expecting from a law firm!”

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Trevor

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“As always reliable.”

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Timothy

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“Thanks for all your work and assistance, Ashley.”

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Samuel

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“Having bought and sold a number of properties over the years, this was – by a long way – the best experience that I have had. Quick response times to my queries were particularly appreciated, as was the approachable members of the team. More of the same rather than an improvement. Neil and Robyn worked excellently as a team, with one picking up if the other was busy but in such a way that it was seamless. Big thank you.”

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Christopher

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“I cannot fault Quinn Legal whatsoever. Service provided was excellent. Thank you.”

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Marianne

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“Really friendly staff and they seem to be on top of their game. I would absolutely recommend this company.”

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John

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“Thank you for helping us with a stressful house move, Neil.”

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Mr & Mrs Pritchard

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“Peter is an excellent person to work with; quick, patient, good knowledge and efficient. I’ve only ever heard good things spoken of Quinn Legal on a whole.”

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Ricky

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“Peter was very customer orientated, reliable and efficient. We would use you again without hesitation.”

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Mr & Mrs Buchan

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“Steve, thank you for your assistance and support in our legal case.”

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Adele

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“We are forever grateful for your sterling work, Steven.”

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Gary

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I recently had the good fortune to engage Quinn Legal to handle the legal aspects of buying and selling a house. Our house move was not without it’s complications and it is testament to their dedication and professionalism that the whole process was completed within challenging timescales and without significant stress or trauma. We particularly appreciated when Ruth spent considerable time explaining the complexities of our case and key terms and conditions of the contracts we were about to sign. From start to finish Quinn Legal maintained a high level of communication with me, providing regular updates of progress and always being available to talk things through when I rang.  At no time did our conversations appear hurried and although I know this was far from the case, I was often left with the perception that I was her only client. I was strongly recommended to approach Quinn Legal and they did not disappoint. Their fees for conveyancing were competitive and I would not hesitate to pass on that recommendation to anyone moving house.

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Mike Stanton Head of Business Development, Celton Manx

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“Once again, thank you so much Neil and Robyn for all of your help – I really appreciate it!”

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Anya

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“Thank you so much and so happy to have enlightened women representing me.”

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Cara

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“Thank you Peter. You have been a wonderful help (and inspiration too).”

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Shelly

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“Thank you all for your work on the sale of our property, and thanks so much for the ongoing communication over the past few months. It was difficult not being able to get back to the Isle of Man for the sale and being so far away during this process. We appreciate all you did to keep us up to date!”

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Tony & Jane

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“Just wanted to say thank you to you, Neil, and to Robyn, for looking after us and ensuring the sale was pretty straight forward.”

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Jim

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“Thank you for all your attention and hard work, Steven.”

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Matthew

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“Thanks again, Robyn, I was very happy with your services from beginning to end. It’s a joy to deal with people who are both pleasant and efficient.”

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Timothy

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“Neil, really appreciate your help and at such short notice as well. Have been singing your praises for months now to all and sundry. The services your team offer are second to none.”

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Leanne

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“Many thanks for your sterling efforts, Steven.”

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David

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“I would just like to say a big thank you, Ruth, for all your efforts in getting the house purchase completed for last Friday!”

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Sam

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“We have known and dealt with James and his team for many years, during which time they have provided excellent service in many areas. I can confidently recommend Quinn Legal as solid, reliable, and experts in their field.”

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Matt

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“We used Quinn Legal for our conveyancing matter and what can I say, ‘First class service from start to finish’. Their communication was excellent and we were kept up to date every step of the way. Thank you very much for your professional service, we would recommend you to anyone.”

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Lynn

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“Thanks for all your help, it’s been very much appreciated. I sing Quinn Legal’s praises to everyone I have spoken to and will certainly choose you if I need anything in the future.”

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Nat

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“I’d like to say how much I’ve appreciated your help, advice and support during the past few months.”

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Wendy

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“Thanks Quinn Legal, you’ve been fantastic.”

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Lisa

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“Thank you for your time and input. But most of all, I really appreciated your genuine concern in asking how I was doing throughout the course of my case.”

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Guy

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“Many thanks for all of the advice and the efficient manner with which Quinn Legal have dealt with my matter.”

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Rosalind

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“I would like to thank Quinn Legal sincerely for all the help and support during my court case.”

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Sinead

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“Quinn Legal was recommended to myself when I was purchasing my first property. I found Neil to be extremely helpful, they guided me through each stage of the process, making the purchase as stress free as possible. A great service at reasonable cost.”

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Caitriona Dooley

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“I was so impressed with Quinn Legal’s attitude towards dealing with my business matter. It was carried out in an exemplary way. I would have no hesitation in recommending your services in the future.”

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